[inhumantsar]

I completely agree. I've often found myself copy pasting links to slack threads or screenshotting messages to append to tickets. being about to flag a thread and have a service create a ticket, summarize the discussion, highlight the requirements, and (importantly) include the things we decided against doing, would make life so much easier.

the flip side of course is that the easier it is to create a ticket, the easier it is to create duplicate or contradictory tickets. does your system offer the ability to check for existing tickets that are a close match for whatever is being created?

[harshithmul]

Hey, that's where we bring in triage grouping and duplicate identification. We show you what are the similar issues and we are also working on smart merging so to merge the information from both the issues.