[tankenmate]

I should also note that Heat Geek said, controversially, that one of their biggest indicators of a bad job is companies with more experience as such companies usually had a good reputation along with bad habits. Since customers don't know how these systems work or are expected to perform there is no good feedback mechanism apart from customer not complaining which is less likely as customers don't know what to expect in the way of bills being reduced in a properly working system.