How is it you can have a good experience, and yet my negative experience somehow doesn't qualify and you're insinuating the issue is with me, and not Hetzner?
This happens with every provider. One thing you're seeing is just that people with 5- and 1- star reviews have a lot of motivation to post reviews. People tend not to be motivated by "meh it's fine" feels.
https://www.trustpilot.com/review/hetzner.com <-- There are a large number of both 5-star and 1-star reviews with almost nothing in the middle.