[BillyTheKing]

maybe that's really where the business here is.. working through a whole bunch of custom data-sets and trying to generalise from there. It'll be hard to generalise all of it, but I'm sure there'll be pockets of functionality that can be shared across more than a single data-set.

And maybe that's at the core of the issue here, namely that this service in its current form doesn't scale like b2c internet tech

[hodgesrm]

Most startups want to sell you the equivalent of those airline kiosks where you tag your own luggage, because they are cheap to deploy and don't have high labor costs. The problems you describe are labor-intensive and not easy to solve automatically.

I think we will go back to tools combined with humans to solve at least some of them. So it's services and software.