[HankB99]

> something that the developer didn't think to test at all.

Raising hand, guilty as charged. I test for things based in my concept of how the system works, but those darn users may have other ideas!

Actually, when I found a user who seemed to have a knack for finding bugs, they were gold and I let them know I appreciated their efforts.

> unit tests should be used to baseline something after it ships

That has not been my experience. I found that unit tests let me get the pieces working properly so that when assembled, the chances that everything worked as expected were much improved.

[willcipriano]

> those darn users may have other ideas

Getting those ideas in front of you is the job of the product team.

It isn't your fault if the guy writing the ticket refuses to talk to the users/and or/you.

"Ticket meets acceptance criteria, please submit a new request for this new feature."