[wagraduate]

Thanks for all the insights, and you're right - the use of WA to get things done is extremely popular in certain countries. However, automation isn't the norm. Most of it is through directly messaging local businesses.

I won't enter that territory of dealing with small, local businesses since there's very little ROI for them - while they can use automation, it will neither bring more customers nor reduce the overall costs nor help them in getting the products delivered to their customers. My plan is as stated in the (original) post.