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by JeffBlauser
5124 days ago
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As a support manager, I was ready to tweet "Always Listen to your support manager" until I saw it was $4MM in revenue... This is one of the reasons that is hard to adopt the "80/20, walk the difficult customer" approach; I have seen the right manager turn a bad client into a good one too many times. Live by the sword, die by the sword. |
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