The title is very clickbaity. These are not users downloading torrents in the normal sense. It's users that are using a specific piece of software that happens to utilize the BitTorrent protocol.
There is an enormous issue here. A service provider committed crimes against customers and their justification is the customers were using a protocol to exchange something. The service provider has no idea what the something exchanged was.
It's similar to arresting someone because they are speaking French. I don't speak French and I don't like people who speak French because sometimes French people say stuff I don't agree with. I don't know what they're saying but I hate it.
It's similar to arresting someone because they are speaking French. I don't speak French and I don't like people who speak French because sometimes French people say stuff I don't agree with. I don't know what they're saying but I hate it.