[david1542]

Hey there, thanks for your feedback. We're currently working on allowing people to work with different LLMs (private instances, different providers, etc). It'd probably be released next week :)

About privacy policy, so right now the main way to use the tool is to self-host the open source version. All of the data will stay in your environment. We plan on rolling out our Pro & Enterprise plans in the upcoming weeks/months and to create a more mature privacy policy. I hope that answer your question!

Regarding how it'd benefit support engineers - can you please elaborate a bit? Which areas do you think can be improved? Would love to hear your feedback.