[daemin]

It's like the old adage of why Enterprise software sucks so badly to use.

It's because it's being sold to managers and executives who don't actually end up using it, and never have to deal with the consequences of buying it.

[ItsBob]

Exactly. If you want a great example of this, look no further than Jira!

[daemin]

Maybe an unpopular statement but I don't think Jira is that bad by itself. It's just a very flexible and configurable system which ultimately ends up reflecting structure and complexity of the host organisation.