[kelnos]

> I genuinely believe that the decisions they make are what they believe are in the public good.

The decisions they make are in service to their revenue and market share numbers. If marketing their decisions as "for the public good" helps those, then that's what they do.

That's not always a bad thing! Sometimes the interests of a capitalist corporation actually aligns with the interests of its customers. The problem is that the link isn't always there, and things can change for the worse for arbitrary reasons.