[cush]

> bespoke package for my needs would be amazing

When your business is a reasonable size, you'd be surprised what kind of service you receive.

> If I ask... the answer is a lie.

Which company actually did this to you? If that happened, it would be a breach of contract.

At this point you've said some things that lead me to believe that you haven't actually had any experience whatsoever working out a contract with a SaaS account executive, so I'm going to respectfully back out of this thread.