[hluska]

One of my friends from high school has a dad with a business. I still live in the same city where I went to high school so I occasionally get called to do some tech support for my friend’s dad. Last summer, he ended up in SSO hell and so I got loaded on muscle relaxants and went to help him.

He’s an excellent guy with a great attitude and a genuine love for what he does. He’s infectious and when I get to see him, I usually laugh so hard I damned near hyperventilate.

His SSO issue was so severe that all that good humour and attitude was totally absent. It took a couple of days, but we got him going.

I’m a big fan of democratizing tech, especially security tech. But SSO is quite complicated at the best of times. When it goes wrong, it’s like troubleshooting a plate of spaghetti where half the noodles try to bite you.

In the case of SMB, when it goes wrong their businesses mostly grind to a halt. They often don’t have dedicated IT staff - the model of a son’s friend who comes in to help because he didn’t move away is quite common in SMB.

It’s a good idea, but in practice until we can get it to be completely turnkey, I don’t believe that many SSO providers could even afford to provide support for SMBs.