[cruffle_duffle]

> If a story surfed sprints, its “ticket” was closed at the end of one sprint and a new one was opened for next.

LOL, just joined a team that seems to be doing exactly what you describe. You start attaching performance incentives to how tickets are estimated and closed... people are gonna game the fuck out of them.

[morkalork]

I used to work somewhere that different bug severity levels were a KPI. One day after opening some prod/blocker/whatever level bug, I got a slack message from some useless agile coach arguing over it. After that, I created one kind of ticket in Jira. Fuck it. And when I talked to another senior engineer on another team it turns out they had the same experience and came to the same conclusion.