[danaris]

It's still dysfunction even if the group in this case was able to finagle a happy ending to this specific story.

Charts and processes are there to serve people, not the other way around. If a particular group is clearly doing a great job, but the way your metrics are set up claims they're causing problems, then the problem is in your metrics.

The organization is dysfunctional because a higher-level manager is able to enforce their particular view of how these metrics are supposed to work at the expense of actually productive groups underneath them.

Note that if the GP had actually done what they were told, they would simply have not worked on all those bugs that came in mid-sprint until the next one.

[constantcrying]

My point was just that the example is a very low bar for dysfunction.