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by wonderwonder 720 days ago
A long time ago I burned out and took a few years of leave from tech and instead took a document processing / generation job at a very large non tech travel / leisure focused company. Company used an archaic document generation system that had to have templates built by hand. then there was a significant amount of manual work moving data from microsoft excel to word. All Manual. My group consisted of myself, 4 other document processors, 2 leads and a director.

This team generated all of the sales documents for the company; thousands of templates.

Within weeks I wrote some VBA macros that automated 75% of the process and they promoted me to manager a couple months later.

What I found fascinating though was the group of existing document specialists were not suddenly capable of doing 2 - 3x the work. They just appeared to move slower. It was like pulling blood from a stone. They had no interest in learning new work which they were now free to do, they just wanted to clock in, turn their mind off for 8 hours, click the button and clock out.

40% of the staff at large companies are likely not needed and can be automated away.

Kind of made me feel sad.

1 comments

> What I found fascinating though was the group of existing document specialists were not suddenly capable of doing 2 - 3x the work. They just appeared to move slower. It was like pulling blood from a stone. They had no interest in learning new work which they were now free to do, they just wanted to clock in, turn their mind off for 8 hours, click the button and clock out.

The ability to barely function and slowly grind was what made them good at the job. Either they were hired for those "aptitudes" or they developed them on the job. what did you expect?

I assure you, this slow grind of replying to non-relevant threads of yours will end after I post the following YouTube video: https://www.youtube.com/watch?v=MUfgAbFY4CA