[threetonesun]

If the cost of dealing with the crap is high enough, you put up a friction filter. Think about healthcare, a doctor's time is incredibly important, so you've got admins and nurses in front of them.

Internet aside, it seems like those filter roles are much less likely to exist these days. Either you get someone who has no idea what's worth filtering, or you have to try to communicate with the expert directly and burn their time figuring out who's worth following up with.

[TeMPOraL]

> Think about healthcare, a doctor's time is incredibly important, so you've got admins and nurses in front of them.

Incredibly important for filling in billing paperwork, because practicing medicine is an increasingly small fraction of a doctor's time. This doesn't necessarily counter your point, but it's interesting how job allocation makes little sense and most expensively trained people are used to do the most menial jobs, because it's somehow cheaper than keeping extra headcount of lower-paid clerical workers.

Same is the case in software industry. A lot software engineer's work involves dealing with bullshit that should be, and used to be, handled by a dedicated staff.

[Aeolun]

I still don’t know why my company requires me to fill out how much time I work on the projects they’ve assigned to me on the hours they specified. Every day…

[mbesto]

> Think about healthcare, a doctor's time is incredibly important, so you've got admins and nurses in front of them.

lol, that's exactly what the grandparent author explained.