[nottorp]

> You might be surprised how many people absolutely hate using apps, and do not want to interact with a business through a mobile phone. Older folks especially

Yep, but not because I'm older but because:

1. I do not want McDonald's (or anyone else) to link my orders together. It's none of their business.

2. App fatigue. I don't even eat at McDs, but I don't want an app for every grocery chain i buy from either.

3. Any app, even if not "AI" based, is going to fail in more annoying ways than a human.