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by RecycledEle 733 days ago
Anker replaced a tablet computer that a defective USB cable fried.

I now love and trust Anker.

3 comments

Alternatively that means they sell cheap chinese crap at such a markup that they can easily afford to just replace the ones that break. Basically customer QA
Just wondering, do you know of a better alternative? I've pretty much only bought Anker recently because they haven't failed me yet. Trying to determine what is quality online now is very difficult.
How did you prove to them their USB cable fried your computer? Did they ask for the devices for investigation?
I recorded a cell phone vide where I used a USB cable tester to show their cable was wired 1-8, 2-7, 3-6, 4-5, 5-4, 6-3, 7-2, 8-1 instead of straight-through. I also showed another cable testing correctly.

I showed that when the SmartQ q7 tablet computer was plugged into my PC's USB port using the cable my PC threw a warning about excess power drain, but when another cable was used, it did not throw an error. I proved that by recording a cell phone video.

I might have also used a USB power meter but I do not remember.

Here is more on the ancient tablet: https://www.engadget.com/2009-05-27-smart-q7-reviewed-deemed...

Where did you purchase it?
Fry's Electronics (this was long before they shut down)