[itpcc]

It's kinda same here in Thailand; with much more bureaucrat issue though.

Although we didn't explicitly have a consumer court, we have a court department in both municipal and Provincial Courts. (ศาลจังหวัด/ศาลแขวง... แผนกคดีผู้บริโภค)

People can file a complaint themselves both in-person or via e-Filing system. Although very tedious to do so, at least in my opinion, it still workable.

Same as the blog's author, any plaintiff I've help with, need some patient and times on both evidence collecting and consulting with the court's appointed lawyer to draft the complaint. But, for the case against big company at least, it mostly worked out for them.