[trollied]

You appear to be lost, anyway. This isn't a random support site for cloud providers.

People will no doubt downvote me for saying this, but if everyone posted their woes on here this site would be next to useless.

It's also quite normal for such pleas to leave out lots of vital information, and just present a good looking view, rather than the actual history.

[ceejayoz]

> You appear to be lost, anyway. This isn't a random support site for cloud providers.

It often functions this way. Quite a few times with CloudFlare. It's not the first place to go, but it has historically been a helpful last-resort option.

For example: https://news.ycombinator.com/item?id=34639212

[trollied]

I am well aware of that. It doesn't change the fact that this isn't a support forum, and others being successful should not encourage the behaviour.

[ceejayoz]

Easier to say when one’s business isn’t at risk, I suspect.

[Brian_K_White]

The old couple who lived across the street from me for the entire 20 years I've been here both died within a few weeks of each other only a few weeks ago. I'm really sad because I liked them. I know this is relevant to you because to say otherwise would be easy to say when one's own friends didn't just die.

[ceejayoz]

If posting about loved ones dying to HN had a long history of successfully resurrecting people, this would indeed be a great analogy.

[Brian_K_White]

The fact that doing something wrong sometimes gets you what you want doesn't make it right. That gain came at everyone else's expense.

Everyone that ever left a grocery cart in the middle of the parking lot instead of putting it away "successfully" got something they wanted.

[koollman]

I do think some exemples of "stuff that can happen to you" are useful (without becoming a support site, of course).

It may help others consider what they should be doing to not let this happen to them or imagine what they could do before it happens to avoid being stuck.

[viraptor]

CF CTO comes here to do damage control for uncontroversial issues. It's actually likely to get fixed this way if he sees it

[iJohnDoe]

Victim blaming needs to stop.

After 8 days of downtime, most people get desperate and look for all avenues for support.

[Brian_K_White]

After 8 hours of downtime, I have already been back up some other place, some other way, in some other fashion, for 6 hours already.

There is no excusable way to explain being down for 8 days no matter WHAT any service provider does. How do you even explain the 2nd day let alone the 8th! Holy cow.

[trollied]

I'm not blaming the victim. I am telling the OP this is hacker news, and not a support forum.

[viraptor]

This is effectively a support forum, because you get visibility and issues do bubble up higher than the standard support queue. The system is what it does.