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by yunwal
731 days ago
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Change my view: If a company has successfully automated a support action (e.g. “help me link 2 accounts”) then it’s a part of the application itself. “Automating customer support” is just a cop out. It’s saying, “we’d love to have this be part of our application, so we don’t have to throw human support at the problem, but we’re not actually sure our automation works”. |
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