[Vegenoid]

In many cases, I would not say that the subscribers are stupid, but I would say that the company's decision to use the software was stupid. Often (usually?) the decision is made entirely by people who aren't involved in the day-to-day of the work that the tool will be used for.

The people who will be the ones using the software the most would oppose the decision if they were involved, but they weren't. They begin using the software, and it becomes clear that there are numerous problems - either bugs or, more common and insidious, incompatibility and inflexibility. But now there are high-status people in the org that have reputation staked on the success of the adoption, so they continue to shove a square peg (or just a bunch of shit) through a round hole. The software becomes embedded in the org's operations, and the costs to disentangle it become high. This is how software that does not improve things can be "successful".

I have seen this happen over and over. It is of course the fault of the org for allowing this to happen.