[sevensor]

This is what I think people don't get about SaaS: they think it's about the first S. The technology. It's not. It's about the second S: the people who keep the technology from collapsing into a black hole of complexity. I've worked at a place with an AWS bill that could have paid for multiple employees. We weren't paying for the software, we were paying for it always to be running. Competent people who are willing to carry pagers are expensive and hard to find. The genius of AWS is that Amazon hires a lot of those people and obscures their existence by putting an API and a bunch of crooked salesmen in front of them.