[samanator]

Salesforce is slow (the lwc frontend I mean), and has legacy (aka governer) limits. E.g. you can't have synchronous code run for more than 10 seconds, you can't update more than 200 records in a standard transaction, the query language has only very basic joins, and much more.

If you can build a crm without these limitations, why not get your 80% without the limits?

[altdataseller]

Because Salesforce is already tightly integrated into many companies workflows, and already has incredible mindshare? And for the majority of conpanies, those limitations are just nuisances, not dealbreakers?

[samanator]

Mind share isn't necessarily an issue when you build a platform based on standard tools (e.g JavaScript, graphql, etc.).

In my experience those limitations are not just nuisances,they are expensive. They require a lot of custom work and and less reliable since you're leaving what's well known and supported. For example, many companies hit the "100 active concurrently scheduled jobs" limit very quickly. Then they need their own scheduler, or deal with the consequences of stale data.

Those limitations are not just nuisances, they change real business workflows.

Yes, there are definitely good business justifications for choosing Salesforce, but I definitely think there is real business value to be found in improved CRM systems.