Might be outweighed by the bigger effects when they do screw something up. Like if their passwords mess up for amazon.com, some big airline, Facebook, etc... the noise will get pretty loud pretty quick.
I know that some people were able to successfully get through to a human/support at Google via HN.
I don't remember seeing those for Apple. Are there examples of anyone failing to get meaningful help from official support but were able to find a successful resolution through HN ?
I don't remember seeing those for Apple. Are there examples of anyone failing to get meaningful help from official support but were able to find a successful resolution through HN ?