| I can give specifics. * Their syncing broke, and their support promised that buying a subscription would make it work. I did. It didn't. A year later I managed to get it fixed. I'm now on a permanent subscription for something I used to own -- that's not bad by itself, but the feeling I've been taken advantage of, and promised something that was false, leaves a bad taste. * Syncing sometimes doesn't work anyway. I might add an account on my laptop and not be able to access it on my phone for a day or more. * It's much buggier. Sometimes the Mac app just doesn't appear when you click the menu bar icon (this happened to me just a minute ago.) You have to right-click and select Open 1Password to get the full app, after which the menu bar app will now work. Sometimes. Right now, it's not no matter what I do. Why? No idea, it's random. * Basic password features seem missing. There is _still_ no way to edit in a 'Remember me' checkbox on a login form. I would like 1P to set that checkbox. * The UX design gets worse each release. In 1Password 8 they removed the useful menu in the Mac menu bar. I can't check what it is now because of the bug above, but it used to show a list of passwords. Now it has some kind of pseudo-intelligent other menu that has to be invoked via a shortcut and the Mac menu bar app actually does almost nothing useful. * Not to mention their UX design which comes from the "hide buttons until you mouse over and click a button you didn't realise was there" school of intuitiveness. * More UX: the iOS app now has a list of favorites, but it's almost impossible to get the info you want. Take a bank card: you can tap it in the list to show the name, card number, etc, but if you want the ATM pin -- which is the number I most forget, and the useful one because my card number is saved everywhere that uses it -- you have to dig into the item itself. How? Via a tiny, tiny untappable arrow. Worst is that interactions with them show an attitude that they think they're building a better and better app each release. They're not. I cannot wait until I can move away to the new Passwords app. |