[MrDarcy]

For me, I paid full price for the app. I attached many important documents such as my ID, SSN Card, my original birth cert, even the deed to my house. If I pass my wife knows where to get this info.

When my son was born I went to add his birth cert and SSN. I couldn’t. The “attach file” button is still there but it simply doesn’t work any more.

After hours of troubleshooting I finally found a discussion on their own support form where they acknowledged they explicitly disabled this feature. The solution is to switch to a paid subscription.

I’ll never buy software from them again. That’s just one example. They’ve removed similar functionality from cloud sync services to compel users to buy a subscription.

[maigret]

Sad indeed but the days of 0 interest rates are gone. Plus, software engineers in many countries are now massively more expensive.

[TeMPOraL]

Software that's done doesn't need as many software engineers to look after it.

[acdha]

They have a PR department, don’t give your time bro bono to spin it for them. With as many customers as they have, they’re in no danger of not being able to pay developers.