[babypuncher]

I have a similar experience in my state, but almost none of it is privatized. They made it so you can do most of what you need to online, like renewing your vehicle registration or driver's license. They also extricated all driver's license management from the DMV and put it under it's own Driver's License Division. When I have had to go in-person for either of these things, lines haven't been long and the staff have been very helpful.