[akozak]

This won't be a satisfying answer (and won't work for startups), but the solution I saw most frequently was to assign them dedicated diplomats or maintain a middle mgmt class who are well suited to coddle them, absorb most of their emotional energy, and channel it productively (or not) into the wider institution.

[bradleyjg]

That’s been my experience as well. But these minders are not cheap. They need to be smart enough to win the respect of their assigned WNs, charismatic enough to smooth everyone else’s ruffled feathers, patient, and have thick skins.

Definitely worth it for a Nobel Prize level intellect but I’m not sure how far below that the line is.

[wisty]

The teenagers working at the local McDonalds do a fine job modifying some truly unpleasant people.

[TeMPOraL]

They have the added benefit of not having to give a damn about those people, as they interact infrequently, and likely won't even recognize each other the next time. An occasional unpleasant regular is a different story entirely, but I suppose that's what the security person is there for.