[EmilioPeJu]

If they could open it, send pictures and send dumps of its firmware, I'm sure there would be people around the world curious enough to reverse engineer it, and with that knowledge available, they could (at least potentially) get some support.

[spcharc]

Only if the user base is large enough to gather enough interest. I expect someone reverse-engineering popular devices like nintendo switch but not bionic eyes used by a few hundred people.

[xerox13ster]

Never underestimate the motivation of empathetic nerds.

Reading this has me horrified and wanting to help with the effort.

[rigid]

you mean, something like a new FOSS project called "OpenEye"? :-)