[jicea]

Years ago, I made a significant piece of money with a game on the Windows Mobile app store. I'm French and, at that time, was unable to get the right documents to receive my money on my bank account. It was as if the Microsoft store was only conceived for US citizens. I kept trying to contact anyone at Microsoft, using various communication channels but received 0 response and the money kept growing.

Fortunately, I won a Microsoft chalenge about apps development. I had the opportunity to go to Seattle and assist to the next Microsoft mobile OS (Windows Phone). At the presentation, I took the opportunity, during a coffee break, to explain my situation to the presenter. He was so sorry and gave me an operational contact. Days later everything was resolved and I finally received my money.

Lesson learned: Microsoft is a huge bureaucracy but you can manage to find real involved and competent people. As a French person, I know how to deal with bureaucracy: avoid it if you can. I switched to other development platform and never go back to Microsoft.