| Long time ago, I had a similar - but worse - experience with Sony, with a Vaio laptop. Ultra-high end laptop, and I had also paid for and fitted an Intel X25-E, the very first and single-cell ultra high performance SSD. Laptop was 2k euro, drive was another 700 euro. After a year or two, the fan begins to run loud - that's fine, normal event. Laptop is sent back under warranty for fan replacement. Laptop returns with a new motherboard (and as such, the SIM I left in the motherboard was missing). Windows does NOT like having the motherboard changed underneath it, and was royally confused on boot, and no longer worked correctly. I explain this to Support, and that it takes a month for a fresh install of Windows to be fully up to speed. Laptop is sent back again. Support then sends me an invoice : their solution to having fucked up Windows is to remove my 700 euro X25-E drive and charge me 400 euro to install a new standard Sony spinning-platter drive with a fresh install of Windows on it. I gave up with Sony, got my laptop back, reinstalled Windows, and never had anything to do with them again. |