[alanning]

Google’s efforts there seem laudable. They have an internal db for tracking issues that employees identify, resolve them promptly (according to the notes in the db and their response to the article authors), and generally seem to be taking the issues reported seriously.

I have more trust for google after reading that, which is not what I expected

[ben_jones]

“Knowing somebody at Google” has long been the best customer support route for non enterprise customers, which represents almost all google customers (per capita).