[everforward]

A lot of on call teams lack the capability to do that automation, either because ops takes the pages and can't code (or can't code well enough) or because dev takes the pages and have no access or knowledge about the infra APIs they could use for self-healing.

These platforms can form a sort of "common ground" where dev can see the infra APIs and the "code" is simple enough for ops people that don't code to rig stuff up.

I don't think these platforms are built for the kind of places where being able to write a Python script to query logs from CloudFront are just table stakes for all ICs regardless of role.