[Spivak]

Ma'am this is Wendy's. We're talking about an article where someone is holding up their behavior as an example to others -- behavior that for nearly every office you can only get away with if you're the CTO. And even then it's probably still a dick move, but you can be a dick when you're the CTO.

This is terrible woefully out-of-touch advice if the audience is anything other than executives who have enough clout to make the world move around them. If you're one of those people that is important enough that you can make everyone who wants to talk to you use your preferred communication medium then this might be actionable advice for you.

I swear we as a society didn't understand, didn't value the work administrative assistants and secretaries did (organizing all your communication being one of them) and we've been trying and failing to replace them ever since.