[mandevil]

Every third person who comes in has their router hacked, that's the problem. We know that Sam is good at what he does and to not be wrong about this, but Cox can't rely on everyone being that good, nor on their very poorly paid front-desk worker to have the ability to tell if they are an idiot or a expert.

Source: was a volunteer front-desk person at a museum. Spent a lot of my life dealing with people. They were sure of incorrect things all the time and could not be relied on to know.

In retrospect, Sam should definitely have hit the responsible disclosure page (if such a thing even existed in 2021) but I don't fault anyone for the choices they made here.