[sb13]

> And put a dang suggestion box on your product. It doesn’t need to be intrusive, just ask your customers how things are going.

Interesting! Has this worked for you?

[breckenedge]

Yes, I use all of these techniques. Making the customer feel like they have a direct line to you is so powerful. I don’t recommend any of the off the shelf feedback systems either, it has to feel natural.