[alerighi]

> Yes fixing stuff is good for the planet. But big brands could offer customer service just fine if people wanted it.

They could but they won't. Because they realized (and probably all agreed) that it's far more profitable to sell the customer a new product, rather than fixing the old one. And since they are the big brands, and they have practically a monopoly (think about big tech companies) they make the rules. They even have the power to sue the crap to which small business tries to fix their products, like Apple did multiple times.

The repair culture is not something sustainable for a big business, that to stay in the market has to increase year after year their sales, and the only way to do so is... making consumers buy new products, even if they don't need them. How to do so? Decrease the quality of the products, make them impossible to repair. No big business would stay alive if they sold you a couch that lasts a century.

[ghaff]

I must have hallucinated that I went to an auto dealer for warranty service last week.

Enterprise software companies have consulting and support services.

At the consumer level though, most people aren't willing to pay for the cost of the manufacturer or retailer repairing clothing and other relatively low cost items. As in this article, there are local businesses that do such things but it can be really hard to justify for lower cost items. I have had shoes resoled and otherwise repaired but haven't done it in years and probably most recently a pair of very expensive custom hiking boots that were made to be repairable. (And the repair was probably $200 or so.)

[wholinator2]

While i do take your point, i think a big problem with discussions about "big businesses" is that they are completely different most of the time. A sofa =/= a car =/= enterprise software. But then how do discussions happen? A sofa is just a thing to sit on at home, you undoubtedly have other things to sit on. Needing to repair a sofa is not catastrophic to survival. Needing to repair a family car can be catastrophic to an individual or family. Needing to repair enterprise software can be catastrophic to a large business itself. There's hugely different consequence scales here, which i guess correlates with how willing a "large" company is to provide the desired support

[gershy]

I think there's some argument that at scale, the mass decision to replace rather than repair furniture is catastrophic.

[brewdad]

At the consumer level it frequently doesn't make sense to repair an item. My son had a part fail on his luggage last winter. It might be covered under warranty (the manufacturer wouldn't commit until inspecting the product) but the repair would require shipping the suitcase to them and paying for return shipping. It was going to cost about $150 minimum to have it repaired on a piece that is already a decade old and could be replaced for $200 on sale. I have seen this repeated many times across products.

[ghaff]

I've had minor clothing repairs/alterations done at a local dry cleaner for a fairly nominal sum. (Maybe $10-15) But if you can't just easily do something yourself, yeah, you tend to be looking at a floor of at least $100 and at least a certain amount of hassle.

Things I might have taken in to be repaired 25 years ago like a laser printer just don't make sense to do so today.

[II2II]

You don't even have to go the conspiratorial route to realize that repair doesn't make sense to big businesses. The cost of diagnosing the problem, performing the repair, and validating the repair is fairly high. It is also difficult to ensure consistency in the quality of repairs. Then you have to consider that they think about things on a large scale, while repair is an individualized thing. Just look at how computers are repaired. The actual defective component may cost pennies, yet an entire module is replaced. It's not necessarily because the module is impossible to repair. It's because repair processes are difficult to standardize, the cost of replacing the module may be lower than repairing it, and consistent outcomes are difficult to ensure.

Then there is dealing with the customer. A lot of people like to know how much a repair will cost. You can offer an accurate quote when replacing an entire module. A lot of people cannot understand bills that are $0.05 parts + $100.00 labour, so they feel ripped off. A lot of people cannot understand why a repaired product would exhibit problems when it is returned to them (e.g. there was an independent undiagnosed problem).

[m463]

I think it depends on the business. Maybe fixing 20 year old electronics might be hard, but it still work for (overengineered? underchanged?) herman miller aeron chairs.

[ghaff]

Though even Aeron chairs, I had one fixed under warranty after 12 or so years. Then it pretty much fell apart after another 12 or so years. It might have been fixable again but it didn't seem worthwhile to faff around especially mid-COVID and I'm glad I just got a new one which was rock solid. (At the time I wished I could try a couple other models but I ended up being very happy just getting a direct replacement.)

[m463]

> I ended up being very happy just getting a direct replacement

I so wish this worked for shoes/clothing/etc

You get really comfortable wearing it, then... you have to do a bunch of research next time.

[shellfishgene]

My backpack wore through the back of my 2 year old Patagonia down jacket. They have a repair program, and fixed the jacket for free, didn't even pay shipping. So some large companies actually do this.

[m463]

I wonder if they're a specific outlier. Remember they didn't want to sell their jackets to wall street folks.

[interludead]

>Decrease the quality of the products, make them impossible to repair.

Do not know why but it makes me sad and wanting to live in another century

[ASalazarMX]

In previous centuries you'd find out sofas are so expensive they're out of your reach, might settle for rustic chairs. Cheap and all, what you have in your house would belong in a palace instead of a peasant home. Farther back, your home would have more riches and tools than entire tribes.

Enjoy the present, and shop wisely.