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by spuz
747 days ago
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> This is even on the off-chance that the user has even read the message, which is incredibly unlikely. I can't count the number of times I've had developers tell me they had an error message and don't know what to do, and my solution was "let's read it, it says this is the error" and that being revelatory for them. I agree that the problem with technical and non-technical users alike is one of motivation. Like you say, someone who is not technically minded won't care that the server is out of pace or their wifi is disconnected and developers who just want to get their code to compile don't care about learning how some new framework works. But in all these cases, the users do care about doing whatever they were trying to do when they got the error. And the best way to help them is to give them all the relevant information they or someone else needs to fix it. Giving some generic error like "sorry your file could not be saved" neither helps those who are motivated to fix it, nor those who aren't motivated. |
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