Why would it be? Gamers literally rush to defend the platform when competitors appears and they have effectively a captive audience as games aren’t portable to other launchers.
Everyone also have a good opinion on Steam IRL around me .
In my case I’m seating between two chairs. Steam is a good product, they have mostly respectable policies and I’m happy to "do business" with them but I can’t really forget that their DRM is everywhere, that I don’t own my games and that, say, Google also used to "not be evil".
I love Steam today but what will happen of my games collection when Valve’s infinite money printing machine will start to fail ?
This is why I generally tried to support physical games that are playable on release. But that is a losing battle. It’s still likely that I can drop in a brand new PS5 or Switch game and play it with no network connection, but I expect that to rapidly change in the next five years.
This is pretty much not possible on PC anymore outside of outliers.
Could also be an effective paid PR team. Just because 'everyone' on the internet appears to have one opinion doesn't mean it's real.