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> More and more, they write their software to serve themselves rather than their users

Well said! I really miss when our products served us but I can't think of a recent purchase of anything internet capable that wasn't designed to work for someone else (and against me no less). I don't see "never own an internet capable product again" as a viable option here, and I'm not sure what else we can do to protest this besides push for government intervention. In the meantime, I try to firewall off whatever I can.