[mrweasel]

Not sure why throwing in the randomly assigned label of millennial, but fine, I also fall in the category and I've taken to just calling people and companies.

First of all, understand that many especially smaller companies have people who has the job of answering phone calls. Rather than doing a multi day back and forth via email or chat where you're one out of five that "agent" is currently servicing, calling is really really efficient. Clarification and confirmations are instant, alternatives can be quickly discuses. I call because it's efficient.

Also, have you ever noticed that most people SUCK at email? Try sending an email to company with two or more questions. What will happen is that you'll get an answer for the first question and then they forget about the rest. The larger the company the more likely this is to happen, because they can deal with three issues in one support ticket, at least that's my theory. So now you need three email.

I used to hate calling people, but I found that I hated uncertainty more and I hate getting wrong half answers to my questions. Calling people fixes all of this. Always call, but get confirmation in writing.