[dghlsakjg]

That was a very interesting case. The chatbot in question was not LLM based (the incident was pre-chatGPT in any case) and was simply parroting an out of date or incorrect policy that it had been explicitly programmed to do. It seemed to gain a lot more traction in the press because of LLMs. "Air Canada forced to honor terms and conditions on their website" is a whole lot less interesting.

This FB thing is a case of an LLM simply hallucinating without direct human intervention.

Very different cases from a computer science perspective. My hope is that legally, they don't get viewed differently.

If you outsource functions of your business to a third party contractor you are still responsible for what they do and say. I don't think we should allow companies to weasel out of their obligations because they were dumb enough to let a sentence generator loose in a way that it could make commitments.