[burningChrome]

Had the same thing happen for a town home I was interested in buying. Went through their online scheduling app. Got email confirmation with agent's name, but no phone number. Got another confirmation day of. Didn't think anything was amiss. Go out to building, wait for 20 mins and leave after agent was a no-show, no-call.

I called their office and after 20 minutes of trying to go around their obnoxious automated phone menu's I finally got someone who informed me who said they don't use THAT app any more to schedule appointments I need to use their NEW app and sent me a totally different app link in an email. I told them they are probably losing a ton of business because very clearly the OTHER app is still very much out in the wild and still very much being used.

I went with a different company and had much better luck.