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by tocs3
750 days ago
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As someone a little older I remember being able to talk to a person to get issues resolved fairly easily and reliably. The online help is great when the issue at hand is pretty cut and dry. It is nice for a non expert to be able to explain to support on the phone and just have things taken care of. Support from days gone by was not perfect (hold times, support reading off a script)but it was often a nice option. |
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