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by chimeracoder 753 days ago
> Part of the problem here is that Facebook (though in fairness, they are not unique here) has left this traditional path of escalation void, leaving only fake numbers. They don't even have a real number to play a recorded message affirming that there is no ability to call.

Contrast with Experian, which has a number for consumers to call, but actually has an elaborate infinite loop in its phone tree that prevents you from actually talking to a human (this is by design).

If you're one of their customers (read: a business paying for their service), there's support you can call, but for individuals who have issues with their online Experian account or credit report, you can't, even if you're a paid subscriber to their consumer-oriented credit reporting services.