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by shaan7 749 days ago
Yep that is exactly the feeling which prevents me from buying Apple products for private use. I have no motivation of paying a premium if the manufacturer is going to make things more difficult for me. I want to make my experience easier, not harder, when I pay more.

In contrast, I had no problem buying a Steam Deck the moment it came out (even though I had never bought gaming hardware before) because I had confidence that the customer experience is going to be better.

1 comments

You are falsely equating repairability with customer experience as a whole.
In an imperfect world where things break repair is a part of customer experience.