[EAtmULFO]

I can confirm the support experience, although we're not currently using R2. We are an Enterprise customer and have been trying since May 8th to get a downed Worker fixed (ticket filed as, "urgent"). Still no progress/response from level 2 support.

[elithrar]

Can you share the ticket ID here and/or email me the details? silverlock@cloudflare

[EAtmULFO]

Thank you so much for reaching out. I've emailed you the case info.

[localfirst]

this is simply unacceptable