[sethammons]

totally agreed. I've been on the inside of two public fiascos. In both cases, rumor and intrigue ruled because the powers that be would not issue statements. The most prolific one I was on the inside(ish) for was Donglegate from the SendGrid perspective. I firmly believe more open communication would have made that go better.

[cobbzilla]

I’m very curious how Donglegate was destined to be anything but a dumpster fire from moment number one. SendGrid wasn’t perfect by any stretch, but how could it have been better handled? Openly admitting that they fired someone as ransom for a DDOS?

[sethammons]

I believe the response grew to the ddos in part due to silence. With no word from the inside, mob justice took over. Had the company immediately said something along the lines of this looks bad and we want to help fix it, Anonymous may not have targeted the company.

[cobbzilla]

Thank you, I didn’t consider the timing aspect. I could see prompt and clear communications as being helpful.